Returns & Exchanges

We want you to love your home, but if a piece isn't quite right, we offer a straightforward 30-day return policy for unused items in their original packaging. Our goal is to ensure every Laura James purchase brings comfort and style to your living space.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a unique authorization code.

• 2.
  Prepare Your Furniture

  Carefully disassemble your items if necessary and pack them securely into their original boxes to ensure safe transit back to our warehouse.

• 3.
  Schedule a Collection

  For larger furniture pieces, our specialist home delivery team will contact you to arrange a convenient collection window from your property.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund to your original payment method within 5 to 10 business days.